ForKobo Virtual Card Policy

1. Overview

2. Eligibility

3. Card Issuance

4. Funding Your Virtual Card

5. Permitted Uses

6. Fees and Limits

All fees related to Virtual Card usage will be displayed in your ForKobo Dashboard prior to card creation.

Typical fees may include:

• Card creation fee: Free or up to $2 per card (depending on region)
• Funding fee: Percentage-based or flat rate per top-up
• Foreign exchange fee: Applied to non-USD transactions
• Inactivity or closure fees: None unless otherwise stated

Transaction and balance limits are determined by your verification level, issuing partner, and regional regulations.

7. Payout and Wallet Integration

Your Virtual Card balance is separate from your ForKobo payout earnings.

Payouts from your store are credited to your ForKobo Wallet, from which you can:

• Transfer funds to your bank;
• Load funds onto your Virtual Card; or
• Use them to pay business expenses directly.

Any unauthorized attempts to redirect payout funds to unverified sources may result in holds or compliance reviews under the Payout Schedule Policy.

8. Security and Liability

Each Virtual Card is protected by encryption and real-time fraud monitoring. You are responsible for maintaining the confidentiality of your card details and login credentials.

If you suspect unauthorized activity:

• Immediately lock or disable your card from the ForKobo Dashboard;
• Contact Trust & Safety at security@forkobo.com; and
• Report any unauthorized charges within 48 hours of detection.

ForKobo and its partners are not responsible for losses arising from your failure to safeguard credentials or from sharing card information with untrusted parties.

9. Refunds and Disputes

If you request a refund for a transaction made with your Virtual Card, it will be subject to the merchant's refund policy and card network processing timelines.

For disputed or unauthorized charges:

• Submit a report via your Dashboard or contact Trust & Safety within 7 business days.
• Dispute investigations may take up to 30 days, depending on card network rules.
• If a transaction is found to be unauthorized, funds may be recredited to your ForKobo Wallet after verification.

Refunds or disputes that result from policy violations, negligence, or fraud will not be eligible for recovery.

10. Compliance and AML

All Virtual Card transactions are monitored under ForKobo's Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

ForKobo reserves the right to:

• Request additional identity verification;
• Delay or freeze suspicious transactions;
• Report unusual activity to regulatory authorities; and
• Terminate access to the Service in cases of suspected misuse.

These measures ensure compliance with global financial regulations and protect all users on the platform.

11. Account Suspension or Termination

Your Virtual Card access may be suspended or terminated if:

• You violate this Policy or any other ForKobo Terms;
• Fraudulent or suspicious activity is detected;
• Your ForKobo merchant account becomes inactive, unverified, or closed; or
• Required documentation is not provided when requested.

Any remaining balance on a terminated Virtual Card may be refunded to your ForKobo Wallet after regulatory review and approval.

12. Program Modifications

ForKobo may modify, suspend, or discontinue the Virtual Card Service at any time for maintenance, regulatory, or operational reasons. Changes will be announced through the Dashboard or email, and continued use after updates constitutes acceptance of the new terms.

13. Disclaimer

ForKobo is a technology platform that facilitates access to financial services provided by licensed partners. We do not hold deposits, issue credit, or provide banking services. All card issuance, processing, and regulatory compliance are managed by authorized financial institutions under applicable laws.

14. Contact