Refund Policy

Overview

We build and operate online stores for our partners with an emphasis on predictable execution and transparent outcomes. Because performance can vary by niche, market conditions, and operational constraints, this Refund Policy explains when refunds may be granted, how to request one, and what exceptions apply. This policy forms part of your agreement with ForKobo and should be read together with our Terms of Service.

Eligibility

Depending on your selected plan, you may be eligible for a refund if your monthly earnings fall below the plan’s projected earnings for two consecutive full billing cycles after your store is launched and live marketing has commenced. To be eligible, all of the following must be true:

• Your onboarding is fully completed and any requested KYC/verification was provided on time.
• Your store went live and remained operational for the full evaluation window.
• You have not requested changes that materially paused or limited marketing/operations.
• No policy violations, fraud, chargebacks, or abusive behavior occurred on the account.

What is not covered

• One‑time setup work, branding, copy, creatives, or audits already delivered.
• Third‑party costs (e.g., ad spend, apps, domains, shipping labels) paid to external vendors.
• Delays caused by missing assets, late approvals, or requested scope changes.
• Accounts found to be in violation of platform rules or our Terms of Service.

Requesting a refund

If you believe you qualify, email merchant@forkobo.com with the subject line “Refund Request – Your Name”. Include:

• Your account email and order ID.
• The months you believe qualify and any relevant context.
• Confirmation that you met the eligibility conditions above.

Our team will acknowledge your request within 2 business days and complete a review within 5–7 business days. We may ask for additional information to verify activity, spend, and platform status during the review.

Resolution and timing

When a refund is approved, we will process it to the original payment method. Bank or card issuer timelines vary (typically 3–10 business days). If a partial refund is appropriate, we will provide a written breakdown of what was refunded and why.

Chargebacks

If a chargeback is initiated while a refund review is ongoing, the review pauses until the chargeback is resolved. Filing duplicate claims with your bank and with ForKobo may delay outcomes.

Cancellations

You may cancel at any time per the Terms of Service. Cancellation stops future work and recurring charges (if any) going forward. It does not retroactively create refund eligibility unless the conditions above are met.

Currency and fees

Refunds are issued in the original transaction currency. We are not responsible for fluctuations in exchange rates or fees charged by your bank or payment provider.

Updates

We may update this policy to reflect operational or regulatory changes. The version posted at the time you submit a request will govern that request.

Questions

If you’re unsure whether you qualify or need clarity on a specific scenario, please reach out to merchant@forkobo.com. We’re happy to help.