ForKobo Refund Policy

1. About ForKobo

ForKobo is a global e-commerce platform designed to empower entrepreneurs, creators, and small businesses. Through our web platform and mobile app, users ("merchants") can:

• Launch and manage online stores.
• Access dashboards to track performance, payouts, and growth.
• Offer their products and services to a worldwide audience.
• Enable shoppers to browse and purchase seamlessly.

In addition to store creation and management, ForKobo provides done-for-you programs where we build and operate stores directly for merchants. These programs include structured payouts designed to give merchants predictable earnings while ForKobo manages backend operations, marketing, and fulfillment.

This Refund Policy explains when refunds may or may not be granted in connection with these programs. It applies to all merchants using ForKobo's services via the web platform or mobile app.

2. Overview of Refund Policy

Because store performance can vary by niche, market conditions, and operational factors, refunds are only permitted under specific circumstances. This Policy forms part of your binding agreement with ForKobo and must be read together with our Terms of Service.

By creating a store or enrolling in a program through ForKobo, you acknowledge that you have read, understood, and agreed to this Refund Policy.

3. General Refund Principles

• Refunds are not guaranteed and will only be granted in line with this Policy.
• Once work begins on your store setup, a portion of your fee becomes non-refundable.
• Once payouts begin, refunds are not available, except under the Underperformance Guarantee (Section 5).
• Refund eligibility depends on the timing of your request, the status of your store, and your compliance with program requirements.

4. Refund Windows

4.1 Before Work Begins (Day 0–7 after purchase)

• Merchants may request a full refund within 7 calendar days of purchase if no store setup work has started.
• Requests after 7 days will not be eligible for full refunds.

4.2 During Store Setup (Day 8 – Store Launch)

• If you cancel while setup is in progress but before your store launches, you may be eligible for a partial refund.
• A $300 non-refundable setup and administrative fee will be deducted.

4.3 After Store Launch but Before First Payout

• Once your store is live but before your first scheduled earnings cycle begins, you may request a 50% refund of your original program fee.
• This covers operational onboarding and services already provided.

4.4 After Payouts Begin

• Once you have received your first payout, all fees are strictly non-refundable, except under the Underperformance Guarantee described in Section 5.
• Receipt of any payout constitutes acceptance of the program and waiver of refund rights.

5. Underperformance Guarantee

5.1 Eligibility

Merchants are eligible for a full refund of their program fee if:

• Their store has been live and operational for at least two consecutive full billing cycles after launch.
• Actual earnings fall below the program's stated monthly payout amount (e.g., less than 50% of the projected amount per month) for both cycles.
• Onboarding was completed, KYC/verification provided on time, and no actions were taken that delayed marketing or operations.
• No policy violations, fraud, chargebacks, or abuse occurred.

5.2 Verification

• Underperformance claims are verified against ForKobo's payout records, transaction logs, and operational data.
• Requests must be submitted within 10 business days of the close of the second underperforming month.
• ForKobo may request additional information before making a final decision.

5.3 Resolution

• Approved claims result in a full refund of the original program fee, less any payouts already received.
• Example: If a merchant paid $999, received $400 in payouts, and qualified for the Guarantee, they would be refunded $599.

5.4 Limitations

• The Guarantee applies only to the structured payout program described at enrollment.
• It does not cover subjective dissatisfaction, projected future earnings, competitor comparisons, or hypothetical results.

6. What is Not Covered

Refunds will not be granted for:

• Setup work, branding, copywriting, creative assets, audits, or consulting already delivered.
• Third-party costs (ads, apps, domains, shipping labels, licenses, etc.).
• Delays caused by missing merchant assets, late approvals, or scope changes.
• Accounts found in violation of ForKobo's Terms of Service, platform rules, or applicable laws.
• Chargebacks filed while a refund review is pending.
• Dissatisfaction with store aesthetics, marketing style, or preferences once agreed deliverables are met.

7. Requesting a Refund

To request a refund, email merchant@forkobo.com with the subject line: "Refund Request – [Your Name]"

Include:

• Your account email and order ID.
• The refund window or Guarantee you believe applies.
• Confirmation that you met the eligibility conditions.

7.1 Review Timeline

• We acknowledge requests within 2 business days.
• Reviews are completed within 5–7 business days.
• Approved refunds are issued to the original payment method (bank timelines: 3–10 business days).
• Partial refunds include a written breakdown of calculations.

8. Chargebacks

• Chargebacks pause any active refund review until resolved.
• Duplicate filings with both your bank and ForKobo may delay or void your claim.
• Chargebacks outside the conditions of this Policy may result in immediate termination and forfeiture of payouts.

9. Cancellations

• You may cancel your store at any time via the web platform or mobile app.
• Cancellation stops future work and charges.
• Cancellation does not retroactively create refund eligibility unless specific conditions in this Policy are met.

10. Currency, Fees, and Taxes

• Refunds are always issued in the original transaction currency.
• ForKobo is not responsible for exchange rates, bank fees, or third-party payment deductions.
• Taxes collected at checkout are refunded only as required by law.

11. Finality of Decisions

All refund decisions made by ForKobo are final and binding. By using ForKobo's platform or mobile app, you waive any right to pursue further claims once a decision is made under this Policy.

12. Updates

ForKobo may update this Refund Policy to reflect changes in law, regulation, or operations. The version posted at the time of your request governs your case.

13. Contact

If you have questions, contact us at:

📧 merchant@forkobo.com

We're here to help clarify any eligibility questions before you submit a request.