ForKobo Refunds

Refund Policy

Effective date: March 13, 2026

This is the authoritative ForKobo refund policy. If any help article, support message, or older page conflicts with this document, this policy controls unless law requires otherwise.

1. General Principles

• Refunds are considered only under the conditions described here.
• Refund eligibility depends on product type, timing, work completed, payout status, and account conduct.
• Third-party costs, processor fees, taxes, and external charges may be non-refundable.

2. Done-for-You Programs

Before work starts

If a merchant requests cancellation shortly after purchase and no meaningful setup work has started, ForKobo may approve a full or near-full refund after payment verification.

After setup work has started but before launch

ForKobo may approve a partial refund after deducting non-recoverable setup, onboarding, research, creative, administrative, or partner costs already incurred.

After launch or after a first payout

Once a store has launched or the merchant has received the first payout tied to that program, refunds are generally unavailable unless a specific written plan term or mandatory law requires otherwise.

3. DIY, Subscriptions, and Add-Ons

• Recurring subscriptions are generally non-refundable for the billing period already charged.
• Canceling stops future renewal but does not automatically create a refund right for the active period.
• One-time digital, service, setup, or consulting fees may become non-refundable once delivery or access starts.

4. When Refunds Are Usually Not Available

• Where a first payout has already been received.
• Where the request relates only to expected profits, future projections, or market performance.
• Where third-party spend or pass-through costs have already been incurred.
• Where the account is involved in fraud, abuse, chargeback misuse, or material policy breach.
• Where the request is made after an unreasonable delay for the relevant product type.

5. Chargebacks and Duplicate Recovery

If a card dispute or chargeback is filed while a refund review is pending, ForKobo may pause internal review until the external process is resolved. Duplicate recovery through both a refund and a chargeback is not allowed.

6. How to Request a Refund

Email merchant@forkobo.com with the subject line Refund Request and include your account email, transaction reference, product or plan purchased, request reason, and relevant supporting documentation.

7. Review and Payout Interaction

ForKobo may review refunds alongside payout history, account status, chargeback activity, and compliance records. If a refund request affects pending funds or settlement status, payout release may be delayed while the issue is reviewed.

8. Timing

If a refund is approved, ForKobo will issue it to the original payment method unless law or processor rules require a different route. Final posting time depends on the payment method, processor, and bank involved.

9. Process Help

For a plain-language overview of how to submit a request, see the Refund Request Guide.

10. Updates

ForKobo may update this policy to reflect changes in law, product structure, or operations.