ForKobo Refunds

Refund Policy

Effective Date: March 13, 2026

This Refund Policy ("Policy") governs all refund requests for products and services provided by ForKobo ("ForKobo," "we," "us," or "our").

This document is the sole controlling authority on refunds. In the event of any conflict between this Policy and any help article, marketing material, support communication, or prior version, this Policy shall prevail to the maximum extent permitted by law.

1. Definitions

  • "Merchant" refers to any customer purchasing or using ForKobo products or services.
  • "Done-for-You (DFY)" refers to managed store setup, operations, or services.
  • "Launch" means a store has been made operational, accessible, or capable of transacting.
  • "Payout" means any funds generated through store activity that have been initiated, processed, credited, made available, or marked as eligible within the system, regardless of withdrawal.
  • "Work Commencement" means any internal or external resource allocation, including onboarding, research, setup, configuration, vendor engagement, or system provisioning.

2. General Principles

  • Refunds are not automatic and are issued strictly at ForKobo's discretion.
  • Eligibility is determined based on timing, service stage, payout status, resource allocation, and account conduct.
  • Non-recoverable costs (including labor, vendor fees, processing fees, taxes, and third-party expenses) are non-refundable.
  • ForKobo reserves the right to deny, partially approve, or conditionally approve any request.

3. Done-for-You (DFY) Programs

3.1 Before Work Commencement

If cancellation is requested and no Work Commencement has occurred, ForKobo may approve a full or near-full refund, subject to payment verification and deduction of any processing or administrative fees.

3.2 After Work Commencement but Before Launch

If Work Commencement has begun but the store has not launched, refunds, if approved, will be partial only.

  • Setup and onboarding
  • Research and product sourcing
  • Creative and development work
  • Administrative and operational allocation
  • Third-party/vendor commitments

3.3 After Launch or Payout Eligibility Event

Once any of the following occurs:

  • The store has been launched, made accessible, or capable of transacting; or
  • Any payout has been initiated, processed, credited, made available, or marked as eligible within the system, regardless of whether funds have been withdrawn

All payments are considered fully earned and non-refundable, except where explicitly stated in a signed written agreement or required by applicable law.

3.4 Refund Cap and Payout Offset (One-Year Commitment)

All Done-for-You programs are purchased with a minimum one (1) year service commitment. Where a refund is exceptionally approved:

  • Refunds are strictly limited to the initial onboarding/setup fee paid.
  • The approved refund amount will be reduced by the total value of all payouts that have been: initiated, processed, credited, made available, or marked as eligible within the system.

Under no circumstances will:

  • A refund exceed the original onboarding fee, or
  • Previously generated payouts be excluded from the calculation.

If total payouts equal or exceed the onboarding fee, no refund will be due.

4. DIY Products, Subscriptions, and Add-Ons

  • Subscription fees are non-refundable for the active billing period.
  • Cancellation prevents future billing only and does not create refund eligibility.
  • Digital products, tools, consulting, or setup services become non-refundable once access or delivery begins.

5. Non-Refundable Scenarios

Refunds will not be issued where:

  • A payout eligibility event has occurred.
  • Claims are based on expected profits, projections, or dissatisfaction with performance.
  • Funds have been spent on ads, vendors, or third-party services.
  • The account is associated with fraud, abuse, misrepresentation, chargeback misuse, or policy violations.
  • Requests are submitted after an unreasonable delay, as determined by ForKobo.

6. Chargebacks and Disputes

  • If a chargeback is initiated, ForKobo may pause internal refund review, submit evidence to the processor, and restrict or terminate the account.
  • Duplicate recovery is strictly prohibited (refund and chargeback).

7. Refund Request Process

To request a refund:

Email: merchant@forkobo.com
Subject: Refund Request

Include:

  • Account email
  • Transaction reference
  • Product or plan
  • Reason for request
  • Supporting documentation

Incomplete submissions may be denied or delayed.

8. Review, Compliance, and Payout Interaction

All requests are subject to internal review, including:

  • Account activity
  • Payout history
  • Compliance/KYC status
  • Chargeback records

ForKobo reserves the right to delay or withhold payouts, offset refunds against pending balances, and suspend account activity during the review process.

9. Processing and Timing

  • Approved refunds are issued to the original payment method, unless otherwise required.
  • Processing timelines depend on banks and payment processors.
  • ForKobo is not responsible for third-party delays.

10. Limitation of Liability

To the maximum extent permitted by law:

  • ForKobo is not liable for indirect, incidental, or consequential losses, including lost profits.
  • Total liability is limited to the amount paid for the specific product or service.

11. Policy Updates

ForKobo may update this Policy at any time to reflect:

  • Operational changes
  • Product updates
  • Legal requirements

Continued use of the platform constitutes acceptance of updates.

12. Supporting Documentation

For a simplified overview, refer to the Refund Request Guide.