ForKobo Help Guide

Refund Request Guide

Effective date: March 13, 2026

This page explains how to submit a refund request. It is a process guide only. Refund eligibility, exclusions, and final policy terms are controlled by the Refund Policy.

1. Where to Send It

Email merchant@forkobo.com with the subject line Refund Request.

2. What to Include

• Your full name and account email.
• Transaction or order reference.
• The product, plan, or store involved.
• A clear explanation of why you are requesting a refund.
• Any supporting screenshots, emails, or payment proof.

3. What Happens Next

• ForKobo may acknowledge receipt and request more information.
• The account, payment record, store status, payout history, and dispute status may be reviewed.
• If the request is approved, the refund will generally be sent back to the original payment method.

4. Important Notes

• Submitting a request does not guarantee a refund.
• Chargebacks and duplicate recovery attempts can delay internal review.
• For the binding eligibility rules, always rely on the Refund Policy.