ForKobo Refund Request Policy

This Refund Request Policy ("Policy") explains how and when refunds may be granted to merchants ("you," "your," or "user") who have paid ForKobo management fees under any Done-For-You eCommerce program or related services.

At ForKobo, we are committed to fairness, transparency, and trust. We understand that circumstances can change, and we want to ensure that every user has a clear path to request and receive a refund in a professional and timely manner.

This Policy applies to all management fees, onboarding payments, and service charges made to ForKobo for the setup, management, or operation of eCommerce stores under your ForKobo account.

This Policy covers:

• Refunds for management fees paid toward Done-For-You store setup and operation;
• Refunds for duplicate or accidental payments; and
• Adjustments for incomplete onboarding or unfulfilled service delivery.

It does not cover:

• Payouts already processed from store earnings;
• Third-party purchases or ad spend paid to external vendors; or
• Any service explicitly marked as non-refundable (e.g., domain registration, third-party software subscriptions, or card issuance fees).

You are eligible to request a refund if:

• You have paid for a Done-For-You or Managed Store service and wish to cancel before or during the store's active term;
• You have not yet received your first payout; or
• You believe your service experience was incomplete or not delivered as promised.

Each request is reviewed by the ForKobo Trust & Safety Team to confirm eligibility, verify payment records, and ensure no active payout cycle or pending dispute exists on the account.

To request a refund, please contact our dedicated merchant support channel at:

Include the following details in your email:

• Full name and registered ForKobo email address;
• Transaction ID or proof of payment;
• Date of payment and plan type (Standard, Pro, or Custom);
• Reason for refund request; and
• Any supporting documentation or correspondence.

Refund reviews typically take 3–5 business days after your initial submission.

During this period, the Trust & Safety team will:

• Verify payment authenticity;
• Check whether your store has been activated or payouts initiated;
• Confirm that no policy violations occurred (e.g., chargebacks, double refund requests, or disputes); and
• Approve or decline the refund in writing.

If additional verification is required, ForKobo may request documentation (such as ID verification or payment screenshots) to prevent fraudulent refund activity.

Once a refund is approved, processing takes 5–7 business days depending on your payment method and banking provider.

Refunds are issued to the same payment method used during checkout (credit/debit card, KoboPay, or bank transfer). ForKobo cannot redirect refunds to third-party accounts or alternative payment methods for compliance and security reasons.

You will receive a confirmation email once the refund has been initiated, along with reference or tracking details if applicable.